At Safeway, we will relentlessly pursue continuous improvements in everything we do to create significant competitive advantage as compared to global standards and bring new innovative and creative ideas and services to our clients We dedicate ourselves to our customersí needs
Ownership means that our people take personal responsibility for the performance of the company, and reap personal reward for excellent work. They are always aware of its status and are all responsible for ensuring that it arrives at its destination on time. Ownership means responding to each customerís unique needs and following every shipment every time, to ensure that those needs are met.
We communicate regularly with our customers/agents regarding the services they need, and SafeWay's performance of those services. This communication includes the full and realistic explanation of what Intercargo will do to serve the customer, as well as periodic performance reviews and automated notifications to the customer of the status of individual shipments
At Safeway, we will provide services that meet and exceed customersí expectations and we will be honest
and responsible when working with our customers, colleagues and communities notifications to the customer of the status of individual shipments